Refund policy
At BARROX, we want you to love what you wear. Since we do not offer returns, we do offer a replacement policy to make sure you're covered in case of any issue.
Replacement Window: Within 7 days of delivery
Eligibility for Replacement:
-
Product received is damaged or defective
-
Wrong size or wrong product delivered
-
Manufacturing defect in the PU synthetic leather upper, stitching, or sole
Not Eligible for Replacement:
-
Products damaged due to misuse or wear and tear
-
Products without original packaging, tags, or box
-
Requests made after 7 days from the date of delivery
How to Request a Replacement:
-
Contact us within 7 days of receiving your order with your order number and photos of the issue.
-
Once approved, we'll arrange a pickup or ask you to ship the product back.
-
Your replacement will be dispatched once the returned item passes quality check.
Note: BARROX does not offer refunds. All approved requests are processed as replacements only.